Posts
Jun 12
❌ No telco app or website fully supports blind or low vision consumers to cancel their mobile service. The @centreforaccessibility tested 44 apps and sites—finding that cancellation is still especially tough for people with accessibility needs. ✅ Some providers did better than others—but there’s r...Read more
Jun 11
Big news: new protections for telco consumers facing domestic, family and sexual violence are taking effect from 1 July this year. This means that telcos must better support vulnerable Australians when they need it most. Commenting this morning, our CEO Carol Bennett said that “Communications serv...Read more
Jun 10
The telco sector is letting Australians down — and the 3G shutdown proved it. 📉 41% don’t trust their telco 📡 1 in 3 say coverage didn’t match the hype ⚠️ Misleading sales tactics are the top issue investigated by the TIO 💳 Credit check complaints are up 30% 📞 People are being signed onto contr...Read more
Jun 5
🚨 Telstra emergency service outage a near-miss for Australians with accessibility needs. Yesterday Telstra was fined over a 12-hour failure of the 106 emergency call service in July last year, which left Australians with hearing and speech impairments without vital access to help. ACCAN says this...Read more
Jun 3
The telco industry is driven by commercial goals—which is why self-regulation within the telecommunications industry isn’t enough to protect consumers, according to ACCAN CEO Carol Bennett in an interview last Friday with ABC Radio Canberra. From murky sales incentives to inadequate credit assessm...Read more