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ACCAN

Australia’s peak communications consumer organisation

Posts

Jun 19

📢 It's Privacy Awareness Week! Our personal information encapsulates who we are. As consumers, we deserve transparency and strong safeguards around how our data is collected and used. But we also need to be prepared. This week reminds us to check in on our privacy habits, whether it's in our ev...Read more

Jun 19

Yesterday, ACCAN CEO Carol Bennett spoke to SBS News on 6PR Perth about what she described as appalling and unforgivable conduct by Optus. According to Bennett, the company deliberately targeted some of Australia’s most vulnerable consumers — selling devices, plans and accessories they couldn’t use...Read more

Jun 18

ACCAN welcomes this morning’s news that Optus will pay a $100 million fine – one of the largest in Australian consumer law history – for unconscionable conduct toward vulnerable customers. Optus has admitted to the shocking conduct. "Unconscionable conduct is a high bar and Optus has spectacularly ...Read more

Jun 16

For years, ACCAN has called for stronger telco protections for people affected by domestic and family violence — and now, real change is happening. The Minister for Communications TAG:Anika Wells has announced that new rules will come into effect, from 1 July, that hold telcos to account for how t...Read more

Jun 12

❌ No telco app or website fully supports blind or low vision consumers to cancel their mobile service. The @centreforaccessibility tested 44 apps and sites—finding that cancellation is still especially tough for people with accessibility needs. ✅ Some providers did better than others—but there’s r...Read more