ACCAN

Jun 10

The telco sector is letting Australians down — and the 3G shutdown proved it. 📉 41% don’t trust their telco 📡 1 in 3 say coverage didn’t match the hype ⚠️ Misleading sales tactics are the top issue investigated by the TIO 💳 Credit check complaints are up 30% 📞 People are being signed onto contr...Read more

The telco sector is letting Australians down — and the 3G shutdown proved it. 📉 41% don’t trust their telco 📡 1 in 3 say coverage didn’t match the hype ⚠️ Misleading sales tactics are the top issue investigated by the TIO 💳 Credit check complaints are up 30% 📞 People are being signed onto contracts they can’t afford. How did it get this bad? The rulebook (TCP Code) is telco-written - the same ones standing to profit from sales. ACCAN and the Fair Call Coalition are urging the new Communications Minister Anika Wells to fix the system and enforce real consumer protections

Jun 5

🚨 Telstra emergency service outage a near-miss for Australians with accessibility needs. Yesterday Telstra was fined over a 12-hour failure of the 106 emergency call service in July last year, which left Australians with hearing and speech impairments without vital access to help. ACCAN says this...Read more

🚨 Telstra emergency service outage a near-miss for Australians with accessibility needs. Yesterday Telstra was fined over a 12-hour failure of the 106 emergency call service in July last year, which left Australians with hearing and speech impairments without vital access to help. ACCAN says this serious incident must be treated as a wake-up call to the Federal Government to invest in a Next Generation Triple Zero system—so that all Australians can reliably reach emergency services, anytime, anywhere. Read more in our latest media release: https://accan.org.au/media-centre/media-releases/2438-telstra-106-emergency-call-outage #ACCAN #telstra #digitalinclusion #auspol #consumerwatchdog #consumerrights

Jun 3

The telco industry is driven by commercial goals—which is why self-regulation within the telecommunications industry isn’t enough to protect consumers, according to ACCAN CEO Carol Bennett in an interview last Friday with ABC Radio Canberra. From murky sales incentives to inadequate credit assessm...Read more

The telco industry is driven by commercial goals—which is why self-regulation within the telecommunications industry isn’t enough to protect consumers, according to ACCAN CEO Carol Bennett in an interview last Friday with ABC Radio Canberra. From murky sales incentives to inadequate credit assessments, Australians need safeguards that work. ACCAN is calling for direct regulation to ensure transparency, accountability and consumer-first protections. Read more in our media release: https://accan.org.au/media-centre/media-releases/2435-put-consumers-before-commissions-sales-credit

Jun 2

Digital inclusion powerhouse WorkVentures will soon be travelling around the country to deliver laptops to remote communities. Read more about this great cause: https://accan.org.au/grants/grants-projects/2308-first-nations-device-bank

May 28

The Fair Call Coalition – a national alliance of consumer groups – is calling for stronger rules to protect Australians from harmful telco sales tactics. Despite our different areas of focus, every member of the Coalition has seen the damage caused by poor credit checks and aggressive sales practi...Read more

The Fair Call Coalition – a national alliance of consumer groups – is calling for stronger rules to protect Australians from harmful telco sales tactics. Despite our different areas of focus, every member of the Coalition has seen the damage caused by poor credit checks and aggressive sales practices in the telco sector. Here's TAGMelissa Hardham, CEO of TAGWestJustice. Read the full media release: https://accan.org.au/media-centre/media-releases/2435-put-consumers-before-commissions-sales-credit #ACCAN #ACMA #ACCC #auspol #consumerwatchdog #consumerrights #watchdog #telco #telcos #broadband #internet #mobiledata #finance #costofliving